We will handle your order with great care.
When you place an order with us here at Oswen, it will be hand picked by our warehouse team and sent to your door, wherever you are.

We always try to dispatch your orders within 1-2 days.
Orders placed on weekends and holidays will normally be shipped the next business day.

Please note:
We will do everything possible to dispatch your order straight away, however during the current situation and holiday periods, this could take 2-3 days longer.

We will always send you an email once we have dispatched your order and provide you with a tracking link.
Most deliveries only take 2-3 days through our courier service.

In order to be transparent with you, we communicate our prices without transportation costs.
Only a minimal contribution includes insurance, packing, fuel surcharges for our courier which is added at the check out, depending on the destination.

Please note some regions are now subject to the taxes and customs duties of the country of destination. These costs and the associated formalities are unfortunately the responsibility of the customer/recipient.

You are responsible for paying all state taxes, administrative fees and duties imposed by a carrier when using the site or making a purchase.

In the event that the recipient rejects the package due to additional customs duties charged to the recipient upon receipt, Oswen reserves the right to charge the amount of these customs duties originally owed by the customer up to €25.