Widerrufsrecht
We hope that you are happy with your purchase from us but understand if you need to return your items.
RETURN / REFUND POLICY:
We offer a refund on items returned in an unworn condition with the tags still intact within 30 days of delivery.
You have 30 days from receipt of your order to request a return, and 30 days from your return request to return the product (s) to us.
Return shipping costs are offered:
A minimal charge includes insurance, re-packaging, fuel surcharges and costs with our courier service to get your items back and processed back to our distribution centre in Portugal.
Germany and EU Return: 10.00€ per item.
UK, including Rest of World Return: 40.00€ per item.
Please return the items in their original packaging and in perfect condition.
- Proof of purchase must be provided for us to process and refund.
- Any items received in a non-sellable condition will not be accepted.
- Please ensure that you return the goods to us in their original condition.
Products worn, damaged, returned incomplete or soiled will not be taken back or refunded.
You must use the same shoe box package that was used for delivery for the return. Simply tape the return label to the shoe box (also using original courier plastic bag).
Items will be reimbursed within a maximum of 14 working days from receipt of the return, by re-crediting the bank card or PayPal account used during the purchase and this after control the good condition of the article and its packaging.
We recommend that you keep the proof of shipment until the return is processed.
Beyond the period of 30 days from delivery, the products will not be taken back or reimbursed.
Please note that our courier service might experience delays due to the current situation and your return might take longer than expected to arrive back to us. Our team are working hard to process your returns as fast as possible but this could take up to 2 weeks.
*Please take consideration when returning items. Returning product also means added fuel, consumption costs and increased emissions. Our drivers also need a second supply of coffee and sandwiches.
How do you return?
Email us at info@oswenkoln.com with your order number, reason for return and the items to be returned.
We will then email you directly with your return label within 48hours:
Within the EU:
1. Place the item(s) back in the original courier bag. You must include the original packaging (e.g. the shoe box which the order was placed).2. Fill out the return form and place it inside the box.
3. Close the box and tape it shut.
4. Place and tape the return label, on the outside of the box. Make sure it either covers the original delivery information or that this has been removed, to avoid any confusion about where the parcel is being sent.
You will then be notified when the return has been received and processed.
Please note that it may take up to 14 business days for the return to be processed and the refund to be completed.
Outside of the EU:
Returns outside the EU are taking longer than usual due to new import duty issues, particularly within the UK.
Bring the package along with 3 printed copies of the commercial invoice which was emailed to you from info@oswenkoln.com when you placed the order, to your nearest UPS drop-off point.
1. Place the item(s) in the original shipping box or any other suitable container. You must include the original packaging (e.g. the shoe box which the garment was placed).
2. Fill out the return form and place it inside the box.
3. Close the box and tape it shut.
4. Place the return label, which was included in your original parcel, on the outside of the box. Make sure it either covers the original delivery information or that this has been removed, to avoid any confusion about where the parcel is being sent.
5. The 3 printed copies of the commercial invoice are placed in a plastic pouch on the outside of the parcel.
You will be notified when the return has been received and processed. Please note that it may take up to 14 business days for the return to be processed and the refund to be completed.